No. All sales are final. 

We keep you updated every step of the way. International orders have a tracking number, this means you can track it directly via our website. Once the package has been shipped, an email will be sent to you to notify you, once tracking is updated, another email will be sent with this info.

Our customer service team are constantly working hard to provide the best services possible.

We accept PayPal & online payments through Visa, Mastercard and American Express.

In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email.

Packages can only be considered lost if there has been no movement for 7 - 14 business days from the day it was shipped. Please send an email to support@shopskinclinic.com if your shipment shows no movement from the carrier's tracking information.

Please be careful when entering your shipping address, SkinClinic will not be responsible for orders sent to the incorrect delivery address provided by the customer. 

In the unlikely event that your package is returned because no one was in to accept delivery etc, we will send out a new bottle, however, you will have to cover postage costs. Please note, we will have to receive the returned package first.

We're so confident you'll love and see results from our products that if you haven't seen any results in 90 days, we will offer you a full refund.